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Voice concierge is changing the Hospitality Industry in 2018...

Jeff Bezos wants us all to focus on one name: Alexa.Our 2017 projections for Alexa were very optimistic, and we far exceeded them.

“We’ve reached an important point where other companies and developers are accelerating adoption of Alexa. There are now over 30,000 skills from outside developers, customers can control more than 4,000 smart home devices from 1,200 unique brands with Alexa, and we’re seeing strong response to our new far-field voice kit for manufacturers. Much more to come and a huge thank you to our customers and partners," Bezos continued.

For the Hospitality Industry Smartech has partnered with Volara, the market leader in voice-based solutions for the hospitality industry. Volara, headquartered in New York City, offers voice-based software that functions through in-room "smart speakers" like the Amazon Echo, Google Home and Alibaba Genie, and is designed to integrate with existing and future hotel technologies.

Volara provides voice-based guest engagement software running on in-room hardware. Customized to your property, Smartech and Volara knows how to get your guests talking.

Smartech/Volara Is Hospitality

  • It's Personal

Provide guest-centric experiences that highlight your unique offerings in the most natural and memorable way - through conversation.

  • It's Productive

Facilitate efficient guest services - from housekeeping to valet to concierge - freeing up your staff for interactions that require the human touch.

  • It's Profitable

Use contextual suggestions to subtly drive guests toward high margin property and partner services and facilities.

  • Requests

Guests simply ask their rooms for things like more towels or housekeeping services and Volara efficiently routes the request.

  • Recommendations

Provide top-quality local recommendations to your guests - dinner recommendations from your property’s chef, drink recommendations from the resident mixologist or favorite attractions shared by a local celebrity.

  • Greetings

Make guests feel instantly welcome with custom greetings for VIPs, wedding guests, conference attendees, or any other group.

  • Information

Provide quick answers to the most common questions, like what’s the wi-fi password. By sharing information in a fun and interactive way you can stop the guest services phone from ringing with the same questions over and over again and even redirect your guests toward high margin offerings.




© 2014-2023 by Smart Group LLC.

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