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Reduce the waiting time and Increase sales and customer satisfaction with analytical data

Optimize your store's performance

Long queues affect a customer’s in-store experience and can hurt sales as frustrated shoppers forgo a purchase or decide not to return. AXIS Queue Monitor addresses this issue by measuring and analyzing queues so that you can better match store personnel with customer traffic and open a new till when required to decrease waiting times and improve customer satisfaction.

  • Monitors queues in real time

  • Provides analysis of queuing data

  • Prompts action when queue thresholds are passed

  • Helps increase customer satisfaction

  • Based on proven technology

How long is that queue?

AXIS Queue Monitor provides statistics about queue duration and queue fluctuations for a store over the course of the day. Statistics on average queue lengths can help you determine how many staff members you should have on certain days and at certain times, leading to better planning and more cost-effective staffing. You can also set the queue thresholds to prompt the opening of a new cash register when the number of people in a line-up exceeds the limit.

Hot spots

AXIS Queue Monitor allows you to define interest areas and this can be applied to other areas of a store, such as at a hot spot, to collect data on the approximate number of people at the location at any given time. The information can be used to facilitate A or B testing of promotions – on digital advertising screens or at end caps, for example. You can use the program to measure campaigns and analyze traffic patterns over time.

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